Warranty And Repair Policy

Handbags, Small Leather Goods & Tech Accessories (Excluding Watches)

Variations in colour and texture are the prized characteristics of beautiful tanned leather. Over time, the leather will acquire a patina and may also darken due to the oils from your skin and direct sunlight, further enhancing the natural look of your handbag or small leather item. Please refer to our Product Care Guidelines for further information on caring for your handbag or small leather item.

Handbags, small leather goods and tech accessories purchased in Europe are protected from the original date of receipt by a two-year limited warranty (proof of purchase required).

If the handbag, small leather good or tech accessory proves not to be in conformity with the agreement within two years (or a longer period where required by applicable law) from the date of delivery, we will repair or replace the item free of charge with the same or (at the customer's option) a comparable product. If a non-conforming handbag, small leather good or tech accessory is replaced, the original item will not be returned to the customer.

If we are unable to replace or repair the product then you will have the right to return the product and terminate the agreement with a refund of the price paid.

This warranty is in addition to and does not affect your legal rights.

Conditions and Exclusions

The warranty does not cover damages arising from dye transference, accidents or misuse, or from any alteration, service or repair performed by any party other than Michael Kors. 

Note that Michael Kors is responsible for any costs associated with shipping the defective product to us for repair or replacement. 

To make a claim under this warranty please contact: 023129278409 or europe.customerservice@michaelkors.com

Our Customer Services team are available 10am–9pm CET Monday to Friday, and 10am–7pm CET Saturday and Sunday.

Luggage

Luggage purchased in Europe is protected from the original date of receipt by a two-year limited warranty (proof of purchase required). If the luggage proves not to be in conformity with the agreement within two years (or a longer period where required by applicable law) from the date of delivery, we will repair or replace the item free of charge with the same or (at the customer's option) a comparable product. If non-conforming luggage is replaced, the original item will not be returned to the customer.

If we are unable to replace or repair the product then you will have the right to return the product and terminate the agreement with a refund of the price paid.

This warranty is in addition to and does not affect your legal rights.

Conditions and Exclusions

This warranty does not cover damages arising from accidents or misuse.

Note that Michael Kors is responsible for any costs associated with shipping the defective product to us for repair or replacement. 

To make a claim under this warranty please contact: 023129278409 or europe.customerservice@michaelkors.com

Our Customer Services team are available 10am–9pm CET Monday to Friday, and 10am–7pm CET Saturday and Sunday.

Footwear

Footwear purchased in Europe is protected against defects by a two-year (or longer period where required by applicable law) warranty (proof of purchase is required). If the footwear proves not to be in conformity with the agreement within two years (or longer period where required by applicable law) from the date of receipt, we will repair or replace the item free of charge with the same or a comparable product. If non-conforming footwear is replaced, the original items will not be returned to the customer.

If we are unable to replace or repair the product then you will have the right to return the product and terminate the agreement with a refund of the price paid.

This warranty is in addition to and does not affect your legal rights.

To make a claim under this warranty please contact: 023129278409 or europe.customerservice@michaelkors.com

Our Customer Services team are available 10am–9pm CET Monday to Friday, and 10am–7pm CET Saturday and Sunday.

Watches

Watches purchased in Europe are protected by a two-year (or longer period where required by applicable law) warranty (proof of purchase is required). The watch will be repaired or the watch will be replaced free of charge if it proves not to be in conformity with the agreement. Please refer to the full warranty language in the warranty booklet that comes with your watch.

If we are unable to replace or repair the product then you will have the right to return the product and terminate the agreement with a refund of the price paid.

This warranty is in addition to and does not affect your legal rights.

  • For watches purchased at freestanding Michael Kors stores in Europe or through official Michael Kors websites in Europe, please contact 023129278409 or europe.customerservice@michaelkors.com. Our Customer Services team are available 10am–9pm CET Monday to Friday, and 10am–7pm CET Saturday and Sunday.  Note that Michael Kors is responsible for any costs associated with shipping the defective product to us for repair or replacement.
  • For watches purchased through a Michael Kors stockist, please return to the place of purchase with your receipt, and the stockist will be able to assist you.
Eyewear

Eyewear purchased in Europe is protected by a two-year (or longer period where required by applicable law) limited warranty (proof of purchase is required).

If the eyewear proves not to be in conformity with the agreement, we will repair or replace them free of charge.

If Michael Kors is unable to replace or repair the product then you will have the right to return the product and terminate the agreement with a refund of the price paid.

This warranty is in addition to and does not affect your legal rights.

To make a claim under this warranty please contact: 023129278409 or europe.customerservice@michaelkors.com

Our Customer Services team are available 10am–9pm CET Monday to Friday, and 10am–7pm CET Saturday and Sunday.

Jewellery

Michael Kors jewellery is made of non-precious metals combined with various elements including semi-precious stones and leather. Apply perfume and cosmetics prior to putting on your jewellery. To clean each piece of jewellery, wipe with a soft cloth. Keep your jewellery away from moisture as this may foster tarnish. Do not expose leather to water. We recommend storing your jewellery in a clean, dry place. 

Jewellery purchased in Europe is protected by a two-year (or longer period where required by applicable law) limited warranty (proof of purchase is required). If the jewellery proves not to be in conformity with the agreement, we will replace the item with the same or (at the customer's option) a comparable product, free of charge.


If Michael Kors is unable to replace or repair the product then you will have the right to return the product and terminate the agreement with a refund of the price paid.

This warranty is in addition to and does not affect your legal rights.

To make a claim under this warranty please contact: 023129278409 or europe.customerservice@michaelkors.com

Our Customer Services team are available 10am–9pm CET Monday to Friday, and 10am–7pm CET Saturday and Sunday.

STERLING SILVER JEWELLERY

The Michael Kors Sterling Silver Jewellery Warranty is a voluntary manufacturer’s warranty. It provides rights separate to rights provided by consumer law, including but not limited to those relating to non-conforming goods. Michael Kors’ limited warranty benefits are in addition to, and not instead of, rights provided by consumer law.

Your Michael Kors sterling silver jewellery is warranted by Fossil Group, Inc.* for a period of two (2) years from the original date of purchase, in each case under the terms and conditions of this warranty. The Michael Kors Sterling Silver Jewellery warranty covers materials and manufacturing defects. A copy of the receipt is required for proof of purchase.

In case of replacement, Michael Kors cannot guarantee that you will receive the same piece of sterling silver jewellery. If your piece is not available, a comparable piece of equal value and similar style will be substituted. The warranty for the replacement sterling silver jewellery piece ends two (2) years, from the date the replacement piece is received.

STERLING SILVER JEWELLERY WARRANTY DOES NOT COVER:

  • Damage resulting from, in the opinion of Michael Kors, improper handling, lack of care, accidents, inappropriate use, modification, attempted repair, negligence, failure to follow the advice provided in your aftercare booklet or at services.fossilgroup.com, normal wear and tear or aging.
  • Products that are not purchased from an authorized Michael Kors retailer (inclusive of authorized online retailers), Michael Kors retail store, or Michael Kors official website.

The foregoing warranties and remedies are exclusive and in lieu of all other warranties, terms or conditions, express, implied or statutory, as to any matter whatsoever, including, without limitation, warranties of merchantability, fitness for a particular purpose, accuracy, satisfactory quality, title and non-infringement, all of which are expressly disclaimed by Michael Kors. Michael Kors shall not be liable for incidental, consequential, indirect, special or punitive damages or liabilities of any kind arising out of or in connection with the sale or use of this product, whether based in contract, tort (including negligence), strict product liability or any other theory, even if Michael Kors has been advised of the possibility of such damages and even if any limited remedy specified herein is deemed to have failed of its essential purpose. Michael Kors’ entire liability shall be limited to replacement or repair of the purchase price paid, at Michael Kors’ sole option.

Some countries, states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages so the above limitations and exclusions may be limited in their application to you. When implied warranties may not be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights; you may have other rights that may vary depending on local law. Your statutory rights are not affected.

REQUESTING STERLING SILVER JEWELLERY WARRANTY REPAIR:

Should you require work under warranty, please visit the repair site and follow the instructions to send in your sterling silver jewelry, a copy of your sales receipt and a description of the problem to the authorized international service center closest to you.

Do not send original packaging, as it will not be returned. Michael Kors highly recommends that you insure your parcel and adequately protect the sterling silver jewelry during shipment. Michael Kors is not responsible for product lost or damaged during shipment.

You must provide a valid proof of purchase in order to be entitled to take advantage of this warranty.

If you are not located in the US, please click here for a list of international service centers, and contact the service center nearest you.

*901 South Central Expressway, Richardson, Texas 75080 USA

COUNTERFEIT WARNING

Michael Kors works with customs authorities, law enforcement and legal representatives globally in an effort to prevent the sale of counterfeit Michael Kors products, both online and offline. To avoid the risk of purchasing counterfeit products, it is best to buy directly from only official Michael Kors e-commerce websites, a Michael Kors retail store, or a reputable department store, specialty retailer or e-tailer that you know to be reputable.

To report counterfeits, please email BrandProtection@michaelkors.com






Michael Kors (Germany) GmbH